Front and Back Matter

Front Matter
Transmittal Letter
Home Network Instructions Recommendations Report
Memo
To: Janie Santoy
From: Leonardo Hernandez
Date: April 19, 2009
Subject: Recommendations Report for Home Network Instructions

Enclosed in this report are the results of the usability test and recommendations that were made.

The instructions were tested in two ways:(1) how easy it is or it should be, to remember all or most of the steps for this tutorial (2) the satisfaction that the user feels once the tutorial was finished. Due to lack of illustrations, some problems occur in which the two users that took the test were confused.

It is my hope that the creator of this tutorial will take the time to read and fix the problems found in this tutorial. The tutorial is good to use if you want to set up a home network but it needs a little work.

Cover
Home Network Instruction
Recommendations Report




Leonardo Hernandez
April 19, 2009
Texas State Technical College




Title Page

Home Network Instructions
Recommendations Report

Prepared By Leonardo Hernandez

Report was submitted April 21, 2009

Prepared for
Janie Santoy


Abstract
The purpose of this report is to recommend changes to a tutorial that was created to help a student at TSTC. There were two ways of testing the effectiveness of this tutorial. The first was to test how easy it was to learn this set of instructions or tutorial and the second was to see if the tutorial satisfied the needs of the user. There several test conducted and there are some recommendations that are going to be submitted in the report. I hope the creator of this tutorial will take in mind the recommendations and does the changes in his tutorial.

Executive Summary
In this report I will recommend some changes to the tutorial title “Home Network Instructions”.
The purpose of this report is to test the tutorial and see if it does what it was meant to do. There were several test conducted and two of them were based on learn ability and satisfaction. In the learn ability test, the test was to see if the tutorial was easy to learn or remember the major steps that were needed in order for the tutorial to work. The second test was to see if the tutorial meets or satisfied the user’s requirements. During these test the two users that took the tests were confronted with a series of problems. For one user, the whole tutorial was a big puzzle. The user did not understand what was needed due to the fact that tutorial consisted of just words and no illustrations. The steps were just written down and the user did not know were to start. I recommend that the tutorial will be a much better tutorial if there were more illustrations and more simple and easy to follow steps. The use of illustrations is extremely important because it is proven that the majority of the population understands more threw a picture than a word. A picture is worth a thousand words.

Table of Contents
Abstract…………………………………………………………………………………………
Executive Summery…………………………………………………………………………….
Introduction……………………………………………………………………………………..
MEELS………………………………………………………………………………………….
Methodology…………………………………………………………………………………….
Results…………………………………………………………………………………………..
Conclusion………………………………………………………………………………………
Recommendations……………………………………………………………………………….
Work Cited………………………………………………………………………………………



Back Matter
Work Cited
Downe, Natalie. "Fast and Simple Usability Testing." 12/16/2006 8 Apr 2009.

Mauerer, R. (2002). "Usability Testing." University of Colorado System. Retrieved from https://www.cu.edu/irm/stds/usability/index.html on April 08, 2009.

Petersen, Constance J.. "Remove Stumbling Blocks by Usability Testing." 1999 8 Apr
2009.